The Isaac Industrial Relations Symposium 2012

This symposium was developed jointly by the University of Melbourne and Monash University to recognise and highlight the outstanding and continuing contribution to industrial relations by Emeritus Professor Joe Isaac. Professor Isaac has long been one of Australia’s most distinguished scholars and practitioners in the field of industrial relations.

Keynote Speech: Using the Power of Working Relationships to Achieve Organisational Resilience and Sustainability: A Multi-Stakeholder Approach

Professor Jody Hoffer Gittell

Based on her studies of healthcare, airlines and other industries, Professor Jody Hoffer Gittell has developed the innovative concept of relational coordination – coordinating work through relationships of shared goals, shared knowledge and mutual respect. She has shown that relational coordination between frontline workers drives quality and efficiency performance, and that high-performance work practices can be designed to support relational coordination. But relational coordination among workers is not sufficient. Relational coordination must be extended to include multiple stakeholders – workers, managers, customers, unions and investors – to achieve organisational resilience and sustainability in times of uncertainty and crisis.

To reserve your place at this free event please email: isaac-workshop@unimelb.edu.au by 19 February, 2012. Please include Isaac Symposium in the subject line.